Frequently asked questions

Jorge, the owner. A to Z Security is a small local business, so the person you talk to on the phone is the person who does the work.

No. We do not lock anyone into multi-year contracts. You stay because you're happy with the service. More on that in do you need a long-term alarm contract?

Visits in Fountain Hills are free. Elsewhere, service calls start at $85. For bigger jobs like an alarm system, we look first and give you a clear price before any work starts. The IndiGo personal safety wearable is $199 for the device and $39.99 a month for monitoring. See pricing.

Yes. We set everything up, show you how it works in plain language, and make sure you're comfortable before we leave. If you have a question later, call or text.

Yes. We carry the insurance required for residential and commercial work, and Jorge holds an Arizona alarm agent certification from the Board of Technical Registration.

Call or text the same number. You won't get a call center or a ticket number, you get the owner.

Yes. Jorge's background is commercial security work with ADT Commercial and Pavion, and we help offices, shops and other businesses as well as homes.

Monday to Friday. We take emergency calls when we're available.

Fountain Hills and the whole Valley, from Buckeye and Surprise in the west to Cave Creek in the north and Queen Creek and San Tan Valley in the southeast. We travel anywhere in Arizona for the right job. See service areas.

Yes. Smart alarm panels let you arm, disarm and get alerts from an app. We set up the app with you so you know how to use it.

Alarm panels have a backup battery that keeps them running for hours. If the panel beeps about a low battery after a storm, the backup may need replacing. More in heat, dust and monsoons.

Yes. Troubleshooting cameras and doorbells that are already there, getting them back online and connected to the app, is a big part of what we do.

Usually weak Wi-Fi, a power problem or a change on your network. Here is how to find the cause, or call and we'll sort it out.

Many outdoor cameras are rated to about 122°F, and a camera in afternoon sun can get hotter than that. Shade and placement help. See cameras in Arizona heat.

Video of your own property is generally fine. Audio is where Arizona's eavesdropping law comes in. Read recording audio on home cameras in Arizona.

No. IndiGo works on its own over cellular service. Family can use the companion app if they want to follow along.

IndiGo has fall detection when it's worn around the neck on the lanyard. No device catches every fall, so it's a backup to the button, not a replacement.

Yes. It uses cellular service and location, so it works at the store, on a walk or in the car.

Trained professionals at a 24/7 monitoring center. They can talk through the device and send help.

$199 for the device and $39.99 a month for 24/7 professional monitoring, with no long-term contract. See IndiGo details.